Question 1

Can I see the materials before I pay?

Accepted Answer

Yes. Every client visits our material room and walks through HDHMR cores, shutter finishes (laminate / acrylic / PU / veneer), hardware samples (Hettich / Hafele / Blum), quartz / granite counters and flooring options before signing. Your BOQ references the exact SKUs you approved.

Question 2

What if the designer leaves mid-project?

Accepted Answer

One designer stays with you from first call to final handover. This is a contractual commitment — if the senior designer assigned to you exits the firm, we pause and re-assign at the principal-designer level before continuing, without billing for the transition.

Question 3

Do you offer EMI or payment milestones?

Accepted Answer

We work on 4 milestones: 10% on BOQ sign, 40% on factory confirmation, 40% on installation start, 10% on handover. EMI is available via our banking partner for eligible buyers — ask us during consultation.

Question 4

What wardrobe material do you recommend — plywood or HDHMR?

Accepted Answer

HDHMR for wet zones (kitchen, near bathrooms) because it doesn't swell. Marine ply for everything else — cheaper and equally durable. We do not recommend MDF or particle board for anything structural.

Question 5

Can you design a pooja unit within the 3BHK budget?

Accepted Answer

Yes — a standard pooja unit (glass shutters, MDF-acrylic body, internal lighting) sits within the Signature BOQ. Elaborate units (marble inlay, brass grillwork, built-in incense storage) are a Bespoke add-on around ₹60K–₹1.5L.

Question 6

Which hardware brand do you use — Hettich, Hafele, or Blum?

Accepted Answer

Hettich for Essential, Hafele for Signature, Blum for Bespoke. All three come with lifetime warranties. We walk you through the difference during material selection — it's genuinely subtle, and for most kitchens Hettich is more than enough.

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